Where can I find game rules?
You can find the rules for our games here.
How do I select the type of poker game and which table I want to sit at?
After you click "Play Poker/Go to Tables" you can click on buttons and tabs to find the kind of game you'd like to play. To observe a particular table, double click on the table. If you then wish to be seated at the table, click on an open seat.
If a table is empty, can I sit down?
Absolutely! Take a seat and wait for other players to arrive. If you use the mini-view, you can play at another table and at the same time watch for someone to join you.
How can I play more than one table at the same time?
After you join a table, the Game Lobby screen will minimize itself. Just click on the icon in your Windows tray (at the bottom of your screen) to bring the Game Lobby back and join a second or third table. To prevent slowing a game down, players are limited to sitting and playing three tables at one time.
If your monitor is too small to see all those tables at the same time, check out our MiniView feature! When you open a table, click on 'MiniView,' located in the lower right corner of the table screen. This shrinks the table into a bar. To change it back, click on 'full table view.'
Can I just observe a game?
Absolutely! Just open a game by double clicking on it. You can also chat with the players at the table, but we ask that you be respectful by keeping your chat to a minimum, especially at a tournament table where players are typically very focused on the game. The MiniView is also a great way to observe multiple tables. Depending on screen size, you may be able to fit up to four MiniView tables on your monitor. When you open a table, click on 'MiniView,' located in the lower right corner of the table screen. This shrinks the table into a bar. To change it back, click on 'full table view.'
How do I get on the wait list when a table is full?
Just click on the table you wish to be wait listed and then click 'join waiting list.' As seats become available the system will offer them to players in the order which they joined the list.
When there is an open seat for you, a message will be sent asking you to elect one of three options:
♠ be taken to the table immediately
♠ be put back on the wait list
♠ remove yourself from the list.
How do I find the hand history?
When you are at a table, you can see the previous hand history by clicking on 'get hand history' that is found in the lower right hand corner of the screen.
If you want information on multiple hands, or for a game that you previously played, you can contact support@ultimatebet.net and request the history be emailed to you. It is very helpful if you have the exact hand number(s). If you do not have these, try to provide as much information as possible including your player name, the name of the table, the approximate time/date you were playing and the names of other players at the table.
What is a "game number?"
Every hand played is given a unique number. The game number, also known as the hand number, is listed at the top of the game along with the table name and stake level. This number expedites our research for players requesting hand histories or reporting a problem with a specific hand.
The hand numbers for each table are sequential. If you missed the hand number, and the next hand has already started, just note the previous number.
How do I chat with other players at the table?
When you are at a table, you will notice in the bottom right corner a white box. Check that the "Live Chat" is clicked on and that your cursor is in the box. Then simply start typing. After you type your message hit the enter key to have your message posted to the chat window.
I only wish to chat with players actively playing at my table. Can I mute observers?
Yes. Right click anywhere on the table. This will bring up the "show observer chat" option. Click it (will remove the check mark) to mute all observer chat.
What can I do about someone who is abusing the chat feature?
UltimateBet.net is building a community that provides an enjoyable atmosphere for people who want to play (or learn to play) the game of poker. Just as abusive language and behavior is not allowed in brick-and-mortar cardrooms, UltimateBet.net cannot allow it at our tables. Abuse of chat can be reported by contacting support@ultimatebet.net. We research all reports. It is helpful if you provide the player name, table, and hand number if possible. Depending on the severity of the chat the offending player will receive a warning email, have chat temporarily suspended, or have chat permanently suspended.
Can I mute another player's chat?
Certainly. To mute chat from another player seated at your table, right click on his chair. You will see the option "mute chat" Click this, and you will never see this players chat again. To "unmute" right click on his chair again and click "mute chat" again. Also remember that if the person is getting out of line and vulgar at the tables to report this to us at support@ultimatebet.net including the hand numbers. We will research the chat logs and address with the player.
Do you have a four color deck?
Yes. To activate the four color deck, click on "options" located on the top of the main screen of the game.
Where can I download UltimateBuddy™?
Go to UltimateBuddy.com to download and learn all about it.
